speaker

Michael Heppell

'One of the Top Three Professional Speakers in the World'

More than a speaker, with a powerful blend of humour, insight and practical takeaways, Michael delivers keynotes and moments people remember and use. He has presented to over half a million people across 40 countries, helping individuals and organisations become their brilliant best.

An expert in customer service, communication and personal development, Michael tailors every talk to connect deeply with his audience, from C-suite leaders to frontline teams. His energy is infectious. His stories stick. His strategies work.

Clients include: HSBC, Virgin, Microsoft, NHS, John Lewis and the BBC (over half of the current FTSE 100). He’s the Sunday Times No. 1 best-selling author of nine books, including How to Be Brilliant and Flip It and has been described as ‘One of the top three professional speakers in the world.’

Whether opening a conference, closing with impact or, Michael’s favourite, after lunch (the graveyard slot), Michael inspires change that lasts longer than the applause.

Expertise

Personal Development

Engagement Metrics

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Previous Speaking Experiences

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Testimonials

Dame Mary Perkins

"Michael is the best presenter I have ever seen". Dame Mary Perkins - Founder Specsavers

Event: Specsavers Conference

Topic: How to Be Brilliant

2019-06-10

Sir Clive Woodward

I’ve presented at hundreds of events around the world. Michael is the without doubt the best host I’ve worked with. Michael has a special talent; he is enthusiastic, energetic, intuitive and professional. His unique take introducing one of my signature pieces was quite brilliant. I’d never seen anything like it.

Event: BizX

Topic: Event Host

2023-04-16

Davina McCall

The best, most life changing hour and a half of my life. I can honestly say that Michael Heppell took me off the train track that I was on and sent me on a different path. It was a pivotal moment in my life. I totally changed direction and now I feel so positive and excited about my future.

Event: Personal Session

Topic: Coaching

David Haimes

We just loved Michael's key note on creating 5* service. Michael has the rare ability to entertain at the same as teaching really valuable business lessons. The end result is that his listeners go away moved to ACTUALLY TAKE ACTION as a result. Anyone who wants to grow their business should book him - no hesitation.

Event: The Henley Coaching Partnership

Topic: 5 Star Service

2021-09-21

Shane Logan - General Manager

Apart from being a great motivational speaker and getting everyone involved, Michael has given us a range of easy to learn, simple to use tools that we have used to terrific effect across the properties. Visitor Experience is not easy, you don’t need me to tell you that, but what I can say is that Michael’s quick and easy to learn techniques have paid huge dividends here in building and maintaining relations with our customers. It’s also made us think about just what and who the customer is and made us realise that customers are often internal as well as external.

Event: National Trust Wales

Topic: 5 Star Service and How to Be Brilliant

2019-09-26

Availability and Travel

Global

Books

How to Be Brilliant

See, Smile, Say Hello

Flip It - how to get the best out of everything

The Edge - how the best get better

How to Save an Hour Every Day

5 Star Service

679a8207a1c18ab8883e5072_17-your-ultimate-guide-to-a-better-brilliant-you

17 - the ultimate guide to a better, brilliant you

How to have a Brilliant Life

Write That Book - how to write publish and sell your book